How we can help

“I have found this site really helpful and it has been a blessing to speak to people who really understand what you are going through and feeling. As much as family and friends try and help, I think the feelings we have can only be understood if you have been through this. I found it helped because you realise that any of the feelings you have are normal and lots of people have had the same, you are not alone, we are all here when you need us.”

At the EPT we have been through the same physical and emotional trauma as you so we understand and sympathise with how you may be feeling right now. It is also why we believe so strongly in ‘TALK THERAPY’ and believe that the forums and helpline can really help people to heal.

We find that many people feel so alone in their experiences and that, eventually, people around them are expecting them to move on and talk about what happened less when they still may need to continue to talk about things or gather more information. For this reason we have the following services that could help:

Discussion Forums

The discussion forums give you private space to read other people’s posts and know that you aren’t ‘weird’ because the same that has happened to you has also happened to other people and the feelings you are experiencing are totally normal. Knowing the feelings are normal and that you aren’t alone can relieve all kinds of additional pressure or guilt and can help to make things feel a little easier to cope with.

Also, posting and offering mutual support to others can really help both you and the person you are chatting with to heal because when you share stories it helps you to get things off our own chest at the same time and provides a positive feeling from helping someone else to feel better. When two people talk who can say ‘yes I felt that too’ it can be a huge relief to both of them.

It’s an emotional rollercoaster of a journey and if we can all help each other along the way it makes the journey that little bit more tolerable and helps us to find peace with what has happened to us much more quickly.

Read our forum guidelines

Telephone helpline

“I can recommend calling the EPT helpline if you need someone to talk to who really understands what you’ve been through. I’ve had some good support from family and friends but nothing beats coming on here or the time I rang the help line. They just get it like other people can’t. It’s so nice to find a place where people do understand how it feels.”

Our telephone helpline is available on 020 7733 2653 if you feel you need to talk one-to-one to a sympathetic and understanding ear about your experience or to ask any questions. It is available on normal working weekdays from 10am to 4pm but we can also arrange evening and weekend calls or a call at a specific time convenient to you by emailing ept@ectopic.org.uk.

Call 020 7733 2653 for helpline support

A reduced service may operate during busy holiday periods. When busy or if you call outside office hours, a 24 hour answering service is available for you to leave a message but you may find it easier to email us and one of our email team will be able to arrange a phone call or to answer your questions.

Please note, we are not an emergency service. If you have a medical concern or feel you need to speak with someone urgently you should contact your doctor or other health care provider in the first instance. You can call the NHS Direct 111 service by dialling 111, contact your out of hours GP service or your normal surgery, or visit your local Accident and Emergency department (A&E).

Find your nearest Accident and Emergency department

The Samaritans also offer a 24 hour service in the UK if you feel you are distressed and need to speak with someone when we are not able to take your call in person.

E-Mail Support

“Thank you so much for replying to me! I just burst into tears reading your kind thoughts and wishes… It’s such a confusing, emotional thing to go through I also feel like people around me don’t really understand how I feel so it’s a nice feeling to know that you ladies understand this horrible part of our lives that we have no choice over.”

We try to answer any questions that you may have within the information pages on the website but, if there is a question you have that you cannot see the answer to, you are welcome to email us at ept@ectopic.org.uk and we will respond as quickly as possible.

Candle Tribute

Many people feel they need to do something to mark the loss of their baby that will remain there if they want to look again in the future and it can be a real source of comfort. We therefore offer a free service where women and their families can light a virtual candle of remembrance if they wish. If you would like to light a virtual candle of remembrance on our dedicated candle website you are very welcome to do so. If you choose to light an eternal candle you can return and visit it at any time. There is no pressure to do so but please consider making a donation for your candle to help us to maintain this website if you are able to, as we are an independent charity that receives no government funding.

Visit the candle tributes website